OYE is an international long-distance calling service, primarily serving customers in Canada who want to make calls to destinations worldwide. While the service is primarily for international calling, some customers also use OYE for mobile top-ups/recharges. It is available as an app for some or by using an access number.

The service is rechargeable, the prices are very competitive and the voice quality is outstanding.

How does it work?

Easily Signup for the service using one of the following three methods:

Using OYE Dialer app at oyemobile.ca/app and add funds
On website at oyemobile.ca/login and use add funds
Walk in to a OYE enabled point of sale location and give phone number and money to create or add in account

Use your pinless account to make outbound calls using app or an access # assigned to you by text.

The service can be recharged through IVR on your access number, OYE Dialer app, oyemobile.ca website or walk into a store that sells OYE products.

2. How To Sign Up or Get Started?

How to start by phone?

Call an access number. The access numbers from the magazines are giving a $2 bonus with no purchase necessary.
Enter promo code if asked (each magazine has a specific promo code, so we can track the response). The system will automatically set up an account with a $2 balance.
You will hear “your current balance is $2, to recharge your account press 1, to continue press 2”. If you press 1, you can recharge with a credit card; if you press 2, you can make free international phone calls for up to $2.
You will receive a text message with the amount charged and the access numbers to use.

How to start by going online?

Go to oyemobile.ca/login
Enter your phone number in the signup box
You will receive a pin by text or call back. Enter that pin in the box

Click on Add Funds on the summary page
Follow the instructions and enter the Credit Card and Billing Information correctly.
Complete the purchase by entering the CCV on the last page.
You will receive a confirmation text message with your current balance and access number to dial.

How to start from the OYE mobile dialer App?

Go to oyemobile.ca/MobileApp
Enter your phone number on the first prompt. The system will send you a PIN by text. Enter the pin when asked.
Click “add funds,” enter the amount
Enter card details and billing address correctly and proceed to check out.

In-Store:

Go to the nearest convenience store or contact a retail agent that sells OYE. These locations often display an OYE poster.
Inform the store clerk that you want to purchase OYE International Calling or a mobile top-up.
Provide a phone number from which you will make phone calls.
Provide the amount to charge
The store clerk will log into the online Point of Sale (POS) system or call the POS access number.
The store clerk will enter the phone number and the specified amount
You will receive a text message with your balance and an access number to use.

3. How to Recharge Your Service?

Steps to Recharge Your Account

By phone:

Dial ccess number assigned to you.
Choose the recharge option when prompted.
Follow the instructions
Enter your Credit Card number, Expiry Date and CCV when requested.
Complete the transaction.
You will receive a call back from the system to re-enter your CCV information over the phone.
System will add balance if the transaction is successful
A confirmation message will be displayed, and a text message will also be sent to confirm that the charge was successful.

Online:

Go to oyemobile.ca/login
Enter your phone number and passcode
Click on Add Funds on the summary page
Follow the instructions
Enter your Credit Card number, Expiry Date and CCV when requested.
Enter the complete billing address as on file with your credit card bank.
Complete the purchase by entering the CCV on the last page.
You will receive a confirmation text message with your current balance and access number to dial.

Oye mobile dialer App:

Download the app oyemobile.ca/app
Enter your phone number on the first prompt. The system will send you a PIN by text. Enter that pin on the next page.
Click “add funds,” enter the amount
Enter card details and billing address, and proceed to check out.

In-Store:

Go to the nearest convenience store that sells OYE or contact a retail agent that sells OYE. Usually, stores put an OYE label outside the store.
Ask the store clerk if you want to buy OYE International Calling.
Provide a phone number from which you will make phone calls.
Provide the amount to charge
The store clerk will log into the online POS or call the POS access number
The store clerk will search the phone number and add the amount

You will receive a text message with your balance and access numbers.

4. How to Dial a Phone Number ?

Calling through access number from your mobile or land line

You call an access number assigned to you. system authenticates you by the caller ID.
System announce the balance if required and enabled
You are asked to enter the destination number followed by #, Enter the destination number in the following pattern, followed by the pound key

011 + Country Code + Area or City Code + Phone Number

4 Digit passcode is required if it is the first time you are dialing this number., you can get passcode by pressing * when the system is asking for it. The system sends the passcode by text or callback if selected. Start your call again and enter the passcode when asked.
Prompts how many minutes are left on the call.
The system tried to connect you to your dialled destination phone number with three top of the line routes.
System connect the call or ask for destination number again if not connected

Calling through OYE Dialer mobile app

Download and install OYE Dialer app from oyemobile.ca/app
Login by entering your phone number and passcode sent by text to you.
Please allow app to read your contacts, it will enable you to dial from you contact list
Select the contacts on App and select a contact and phone number to dial
Wait for system to complete the call

Direct Call Access Numbers

These are local access numbers that are linked to international numbers. You will simply call the local access number, and the call automatically gets connected to the international number last dialled through that access #.

These are the 5 Direct Call numbers used in OYE:

416 628 9151

416 628 9152

416 628 9153

416 628 9154

416 628 9155

Each OYE customer can save up to 5 international numbers for Direct calls. You can do that by logging in to the account online at oyemobile.ca or by going to the store, and the store clerk can do it on his/her behalf. Also, you can call these numbers for the first time, and you will be prompted for the international number.

5. International Mobile Recharge

You can send a top-up to any phone number in the world if it allows prepaid refilling. For example, a daughter in Toronto can recharge her mom’s cellular phone in Jamaica. The amount is received within seconds, and the recipient is notified by text of the recharge.

How to Buy

Online:

Go to oyemobile.ca
Click on International Mobile Recharge - Buy Now
Enter the international mobile number to begin with
Select the operator if there are multiple operators
Enter or select the amount to send
Proceed to Check Out
Enter payment information
Complete purchase
The transaction is completed within seconds.
You will receive a text message with your balance and access numbers.

In-Store:

Go to a store location that sells OYE or contact a retail agent that sells OYE. You can find a store using the Store Locator at oyemobile.ca.
Ask the store clerk if you want to buy OYE International Mobile Recharge.
Provide the operator name and international phone number.
Provide the amount to send.
The store clerk will log into the online POS.
The store clerk will perform the transaction.
The recipient receives the recharge within seconds
You will get a receipt for the transaction.

6. Mobile Topup PINs

You can buy top-up pins from your login at oyemobile.ca/login or from the OYE Dialer app by selecting a mobile recharge operator which says PIN at the end.

Currently, we support all Canadian top-up pins, including Chatr, Public, Freedom, Fido, Rogers, Telus and their subsidies

How to Buy

Online:

Go to oyemobile.ca
Click on International Mobile Recharge - Buy Now
Enter a Mobile Phone number
Select the amount to send
Proceed to Check Out
Enter payment information
Complete purchase
The transaction is completed within seconds.
You will receive a text message with your balance and access numbers.

In-Store:

Go to a store location that sells OYE or contact a retail agent that sells OYE. You can find a store using the Store Locator at oyemobile.ca.
Ask the store clerk if you want to buy OYE International Mobile Recharge.
Provide the complete phone number and operator name
Provide the amount to send.
The store clerk will log into the online OYE POS.
The store clerk will perform the transaction.
The recipient receives the recharge within seconds
You will get a receipt for the transaction.

2. FAQs:

Q: What payment methods are accepted?

A: OYE typically accepts Visa and Mastercard credit cards and debit cards. American Express and temporary cards are usually not accepted.

Q. Where can I find the most accurate call rates to specific countries?

A: The most reliable source is the official OYE website oyemobile.ca

Q: Is customer support available in French or Spanish?

A: Phone support is primarily available in English. However, OYE offers live chat support in French and Spanish on the website oyemobile.ca

Q: I can't log into my account. What should I do?

A: Troubleshooting steps:

1. Verify Credentials: Double-check that you're using the correct registered phone number and PIN.

2. Clear Browser Data: Clear your browser's cache and cookies or try a different web browser.

3. Disable Caps Lock: Ensure the Caps Lock key is off when entering your PIN.

4. CAPTCHA: Some systems may require you to complete a CAPTCHA or other human verification test.

5. Contact Support: If you still can't log in, contact customer support for assistance.

Q: I forgot my PIN. How do I retrieve it?

A: please visit oyemobile.ca/login and click on ‘Forgot your PIN’. You can also download the OYE dialer app on your phone from oyemobile.ca/app and enter your phone number on the first screen.

Q: I'm not receiving the PIN via SMS when trying to log in or recharge. What's wrong?

A: Please send the START message to 1 647-559-4643 and try again or use the call method to get your pin by call.

1. Ensure the registered phone number in your OYE account is correct and can receive SMS messages.

2. Contact customer support; they might be able to resend the PIN or reset your password. There could also be a system outage causing SMS delivery failures.

Q: My account is showing as "blocked" or "inactive". Why?

A: Common reasons:

Multiple incorrect login attempts.

Declined transactions.

Suspected fraudulent activity.

Prolonged inactivity.

Address Verification issues

To reactivate your account, contact customer support.

Q: How can I change my registered phone number or billing address on my account?

A: Usually, you can update this information by logging into your account on the OYE Mobile website oyemobile.ca. You may need to verify your identity. If you can't do it online, contact customer support.

Q: My recharge is failing. Why?

A: Here are the most common causes:

Incorrect Billing Address/Postal Code: This is the most common reason. The billing address and postal code associated with your credit/debit card must precisely match the information on file with your bank. Contact your bank to verify.

Incorrect CVV: Double-check the three-digit security code (CVV) on the back of your card.

Expired Card: Ensure your card is not expired.

Insufficient Funds: Verify that you have enough available credit/funds on your card.

Bank Restrictions: Your bank might be blocking the transaction (especially for international transactions). Contact your bank.

Technical Issues: There might be a temporary glitch in the payment processing system. Wait a few minutes and try again.

Card Already in Use: A credit/debit card can only be associated with one OYE account.

Account Deactivated: An agent might need to reactivate your account.

Pickup Card: Declined card is the result of a pickup card.

Q: I'm being asked to enter my CVC/CVV code over the phone AFTER starting a recharge. Is this legitimate?

A: Yes. OYE has implemented a security feature where, after initiating the recharge, you may receive an automated call prompting you to enter your card's CVC/CVV code. This is part of the verification process.

Q: My card was charged, but the minutes/funds haven't been added to my account.

A: First, check your account balance after a few minutes to see if the minutes have been added. If not:

1. Contact customer support immediately with your transaction details (date, time, amount, card used).

2. It's possible the payment failed, and the funds will be returned to your account. Check with your bank.

3. If this has happened to you, it is likely that there is a verification problem going on with your account.

Q: Can I use a temporary or American Express card to recharge?

A: Typically, no. OYE primarily accepts debit and Visa/Mastercard credit cards.

Q: How do I change my card information on file?

A: Access the OYE website (www.oamobile.ca) and log in. Navigate to your profile or account settings and find the option to edit payment details.

Q: My calls are not connecting, and I'm getting a message about an invalid number, or the system voice is in a different language. What's wrong?

A: Potential causes:

Temporary network issue. Try again later.

Incorrect access number or dialling instructions. Verify you're using the correct access number and dialling sequence.

Language settings. Check that your preferred language is set correctly in your account profile.

Q: How do I find the correct access number?

A: The access number is provided by text (SMS) upon creating the account and payment. You can also get the access number by call 1 437 293 7628. You can also see your access number login into your account at oyemobile.ca/login and click on access numbers.

In the current time frame, you must tell customers to contact OYE support directly or check their account on the OAMobile.ca website for this

Q: The access number I had isn't working anymore.

A: OYE occasionally changes access numbers for security reasons. Contact customer support for the most up-to-date number or find it online.

Q: I am being asked for a PIN number to make a call, but I don't remember it, or it is not working.

The access number could be wrong. Call the support agent or ask for this. Or contact the customer service to have your PIN number resent to your registered phone number via SMS. Or, due to a temporary account lock or a system glitch, contact OYE Mobile support to have the issue resolved.

Q: The OYE website says I can call a certain country for a very low rate, but I'm being charged much more. Why?

A: Call rates can vary depending on the specific telecommunications provider used to connect your call within the destination country, and these rates can also change. Periodically check the website for the latest official rates.

Q: I think I've been overcharged. What can I do?

A: Contact customer support and provide details about the call in question (date, time, destination, duration). They will review your call history and, if an error occurred, issue a refund to your account.

Q: Can I get a refund of my remaining balance if I close my account?

A: You need to finish the remaining balance in your account by making calls or sending a mobile top-up.

Q: I was promised a bonus or special offer, but I didn't receive it. What should I do?

A: Contact customer support with details of the offer (e.g., a screenshot or other documentation). Be aware that some promotions may only be valid at physical stores.

Q: What is OYE doing to prevent fraud and protect my account?

A: OYE has implemented several security measures:

Address Verification (AVS): Matching billing addresses with bank records.

PIN Numbers: Requiring PINs for international calls.

Account Deactivation: Deactivating accounts after a period of inactivity.

Call Monitoring: Identifying and blocking suspicious calling patterns.

Recharge Verification Calls: Placing automated calls to users to verify recharge requests.

Q: I suspect my account has been hacked or compromised. What should I do immediately?

A: Contact customer support *immediately*. They can:

Deactivate your account.

Change your PIN and access number.

Investigate suspicious activity.

Potentially refund any lost funds.

Escalate the case to their fraud investigation team.

Report the incident to the Canadian Anti-Fraud Centre.

Q: Why am I being asked to complete a phone verification after recharging my account?

A: This is a security measure implemented to prevent fraudulent activity.

Reseller/Agent Specific Questions

Q: I'm an OYE dealer and can't log in to my POS (Point of Sale) account. What should I do?

A: Contact customer support and provide your CR number or store name. They can assist with password resets and unlocking your account. Two-Factor Authentication (2FA) issues are a common cause.

Q: I'm an OYE dealer and have a customer who did not receive their purchased minutes. What information do I need to provide customer support?

A: Provide the following:

Your CR number (or store name and address).

The customer's phone number.

The recharge amount.

The transaction ID (if available) from your POS system.

Confirmation that the transaction is showing as "completed" in your system.

Q: I'm an OYE dealer and no longer see the access numbers in my POS account. How do I get them?

A: Customers can retrieve their access number by logging into their online account or by contacting OYE support. Agents no longer have access to this information.

Q: As a reseller, how do I add funds to my store/master account?

A: Log in to your POS account. Look for an option labelled "Store Recharge", "Recharge Store", or similar.

Q: What does "Invalid Destination Number" mean?

A: Double-check that you're entering the destination number correctly, including the `011` international access code, the country code, and the phone number.

Q: What does "Block AVS" or "Incorrect Billing Address" mean when trying to recharge?

A: This is the most common error. It indicates a mismatch between the billing address (especially the postal code) on your OYE account and the address associated with your credit card at your bank. Contact your bank to verify your billing address and update it with OYE.

Q. Cannot complete mobile recharge

A. Possible causes: Sending top-up to a number which is not prepaid or doesn’t allow refill or the System is down
Solution: Please check the destination number and if it allows refills, try again after a few hours.

Q. Problems with phone calls, cannot connect, bad quality, etc.

Possible causes: – Mobile phone signal level
– Destination route is having a problem
– System is down

Solution: Try to check the signal level, call quality on your phone by dialling some other number.
Try to disconnect the call and try again after a few minutes

Q. When calling the access number, it’s asking for a PIN

A. Possible causes:
- The caller ID is blocked

- The registered number is different from the number you are calling

- There are multiple accounts with the same registered number
- Your account is blocked or deactivated
Solution: Log in at oyemobile.ca/login or the OYE Dialer App and check balance and status.

Q. Cannot charge the credit card

A: - Trying to charge more than the limit

Possible causes:
- Duplicate credit card in multiple accounts

- Max transactions limit reached
- The card is Expired or invalid

- Card Expiry date is different from the actual date

- Postal Code/Zip Code wrong

- Billing address doesn’t match with Card on file.

Solution: Correct the card information and billing information by logging into oyemobile.ca/login or by logging into the OYE Dialer App.
Try to charge again if it does not limit error.

1. What is OYE Service?

How does it work?

2. How To Sign Up or Get Started?

3. How to Recharge Your Service?

4. How to Dial a Phone Number ?

5. International Mobile Recharge

6. Mobile Topup PINs

2. FAQs:

Q: What payment methods are accepted?

Q. Where can I find the most accurate call rates to specific countries?

Q: Is customer support available in French or Spanish?

Q: I can't log into my account. What should I do?

Q: I forgot my PIN. How do I retrieve it?

Q: I'm not receiving the PIN via SMS when trying to log in or recharge. What's wrong?

Q: My account is showing as "blocked" or "inactive". Why?

Q: How can I change my registered phone number or billing address on my account?

Q: My recharge is failing. Why?

Q: I'm being asked to enter my CVC/CVV code over the phone AFTER starting a recharge. Is this legitimate?

Q: My card was charged, but the minutes/funds haven't been added to my account.

Q: Can I use a temporary or American Express card to recharge?

Q: How do I change my card information on file?

Q: My calls are not connecting, and I'm getting a message about an invalid number, or the system voice is in a different language. What's wrong?

Q: How do I find the correct access number?

Q: The access number I had isn't working anymore.

Q: I am being asked for a PIN number to make a call, but I don't remember it, or it is not working.

Q: The OYE website says I can call a certain country for a very low rate, but I'm being charged much more. Why?

Q: I think I've been overcharged. What can I do?

Q: Can I get a refund of my remaining balance if I close my account?

Q: I was promised a bonus or special offer, but I didn't receive it. What should I do?

Q: What is OYE doing to prevent fraud and protect my account?

Q: I suspect my account has been hacked or compromised. What should I do immediately?

Q: Why am I being asked to complete a phone verification after recharging my account?

Q: I'm an OYE dealer and can't log in to my POS (Point of Sale) account. What should I do?

Q: I'm an OYE dealer and have a customer who did not receive their purchased minutes. What information do I need to provide customer support?

Q: I'm an OYE dealer and no longer see the access numbers in my POS account. How do I get them?

Q: As a reseller, how do I add funds to my store/master account?

Q: What does "Invalid Destination Number" mean?

Q: What does "Block AVS" or "Incorrect Billing Address" mean when trying to recharge?

Q. Cannot complete mobile recharge

Q. Problems with phone calls, cannot connect, bad quality, etc.

Q. When calling the access number, it’s asking for a PIN

Q. Cannot charge the credit card